eCSI
Feedback that Fuels Performance
Your customers have a voice. Now you can hear it - clearly, efficiently, and without lifting a finger.
eCSI is CRC's customer survey program that delivers direct feedback from customers across both the sales and service departments, helping dealerships measure satisfaction, identify opportunities, and drive stronger performance at every customer touchpoint.
We Handle Everything For You:
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Survey Deployment
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Response Collection
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Insightful Reporting
Advisor Specific Insights
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Feedback is tied directly to the team member who assisted the customer, whether in sales or service, allowing performance to be reviewed at an individual level.
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Quick, Actionable Insights
Your Questions, Your Way
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Question Types Options: Choose the type of question for each survey—Yes/No,
multiple select, ranking top choices, and more! -
Text Box Feedback: Give customers the option to leave detailed comments via text box
for deeper insights. -
Full Control: Mix and match question types to capture the exact feedback your
dealership needs.
How it Works
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A Customer purchases or services at your dealership
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Immediately after purchase or service, CRC automatically communicates to send a custom email to your customers.
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Customers open the email and submit their feedback through the linked survey
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All survey responses are available in the CRC Accelerator portal.
